Frequently asked questions
Do you make custom products?
Yes. We expertly develop and apply techniques to produce shoes that fit our customers’ specifications perfectly.
What products do you make?
We produce two lines of products, equestrian and Western.
What are your equestrian products? These products are related to the equestrian lifestyle. We make tall riding boots, short riding boots, polo boots, jockey boots, dressage boots, and accessories.
What are the advantages of your equestrian products?
Our products are designed and developed by people who practice equestrian sports. They create boots that help achieve optimal sport performance, balancing esthetics and function.
What are your Western products?
Our Western products are boots, short boots, and accessories that are part of the contemporary cowboy lifestyle, made with ancestral techniques and an added artistic touch.
What are the advantages of your Western products?
Our products are designed by Eiki Ito and hand made with the highest quality standards in both craftsmanship and materials.
Do you ship worldwide? Yes, we do ship world wide.
How do you ship?
We ship internationally through FedEx. Within Mexico, we ship through Auto Transportes Terrestres Tres Guerras S.A. de C.V.
What is the cost of shipping? Shipping costs depend entirely of the shippers we work with. For an estimate, please use our shipment fees estimator.
Do shipping fees include importation taxes?
No. Shipping costs only include the merchandise shipment. Additional taxes depend on each country. The customer is responsible for these fees.
How long will it take for before I receive my order?
After your order has been placed, you should receive it within 22 to 30 days. This time varies depending on the product and the importation regulations of each country.
Are you products guaranteed? Yes. The guarantee is for one month and covers only manufacturing flaws.
Who pays for shipping for repairs under the guarantee?
The cost will be covered by the customer, except in exceptional circumstances.
What payment methods do you accept?
We accept online payments through PayPal and credit or debit card.
Edtka Ito S.A. de C.V.
Monte Aconcagua No. 100, Fracc. Montebello.
León, Guanajuato. México. Zip code: 37680
Phone number: (477) 772 5661